Grant Westfield strengthens customer service team with new appointment

Wall panel manufacturer Grant Westfield, the company behind the award-winning Multipanel and Naturepanel brands, has appointed Stephen McGlinchey as customer service manager as the business continues to focus on delivering a high level of customer satisfaction.

Stephen joined Grant Westfield on 27th July 2026, bringing experience from a consultancy role with DRS International. In his new role, Stephen will lead the customer service team, with a key focus on unlocking its potential and ensuring the department understands the impact its work has on both business performance and the customer experience.

Commenting on his appointment, Stephen said: “I am looking forward to unlocking the potential within my team and ensuring we are aware of the impact our input has on the business performance and customer satisfaction, during a period of positive change.”

In the early stages of his new position, Stephen’s priorities are focused on developing his understanding of the wider business and identifying how different areas can better align their goals. Building trust within the customer service team, as well as across departments, will also be central to his approach.

He added: “In these early days, it is all about building my understanding of the various areas of the business and how we can align our goals. I also want to focus on developing a high level of trust within our team and cross-departmentally, as I am very aware of the benefit of a highly motivated and engaged unit.”