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PJH's Brett Jenkinson – How customer feedback holds the key to success

Brett Jenkinson, head of retail customer experience for KBB distributor PJH, reveals why benchmarking customer feedback is vital if a business is goin...
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Thu 8th Aug 2024

PJH's Brett Jenkinson on hybrid trading in a post-COVID world

There are many lessons to be learned from the pandemic, but the evolution of hybrid trading that borrows from both e-tail and retail is a model that o...
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Wed 28th Jul 2021

PJH extends next-day delivery with three new distribution centres

PJH has announced investment in three new regional distribution centres – in Enfield, Thirsk, and Bristol – which it says is set to bring a significan...
industry news

Wed 26th May 2021

PJH's Brett Jenkinson on the importance of listening to the customer

"It's good to talk, but better to listen," says head of retail customer experience for PJH, Brett Jenkinson. Here he reveals how PJH has embraced this...
insight features

Fri 12th Mar 2021

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