Interview: Flexibility is key to coping with change, says Alan Dodds

InterviewFeatures Thu 25th Feb 2021 by Amelia Thorpe

Interview: Flexibility is key to coping with change, says Alan Dodds

Interview: Flexibility is key to coping with change, says Alan Dodds

Feature by Amelia Thorpe | Thu 25th Feb 2021

Amelia is an award-winning journalist, specialising in kitchens, bathrooms, interiors and design. She has contributed to many leading national publications, and has written about the kitchen and bathroom business for more than 15 years. More

While some brands have struggled with the challenges thrown at them by COVID-19, Roca Group has pressed ahead with its growth plan and continued to launch new products. Roca Group UK MD Alan Dodds talks to Amelia Thorpe about the importance of staying agile in times of crisis.

Alan Dodds is frank about the commercial pressures of lockdown. “Last year was a very odd year for obvious reasons – it went from very lean in March, April, May because of shutdown, and then from June onwards it accelerated to the point that the last quarter [of 2020] was very buoyant,” he says. “Now, although it is still strong, we’re anticipating a slowdown given that showrooms are shut again.”

So how does a business handle that? “The key word is flexibility,” he says. “Things are changing at very short notice, so we have to be able to adjust.” When the sales force cannot visit showrooms, he says this has meant keeping in contact via phone and video conferencing, including training on Zoom and Microsoft Teams, and finding ways to keep customers informed about new products, marketing initiatives and promotions.

Roca’s new Smart Shower system, which can be controlled via an app and allows up to 3 users to pre-set their preferred shower duration, maximum temperature and flow rates

“New product development has carried on and we launched new products last year and will do so again this year,” says Dodds. Some that are easier to convey, such as a touchless dual flush valve, were launched in 2020. Others, “where the sales force have to take customers through in detail”, including a new Roca furniture range and a new vitreous china collection, will likely launch in quarter two, assuming that is when the market re-opens. “When you are talking about updating displays, that’s something that’s a bigger decision for retailers, and that’s where we want to be able to sit down and talk with our showrooms,” he explains.

Roca’s new EM1 touchless dual flush valve, designed to operate with a simple wave of the hand for maximum hygiene

At the helm of the UK group since 1999, Dodds, 63, heads a 130-strong team as a wholly-owned subsidiary of global bathroom manufacturer Roca Group, privately owned by the Roca family and headquartered in Barcelona. In 2019, it recorded a group turnover of 1.86 billion euros with operations in 170 countries and 84 production centres. In January, it announced its acquisition of a 75% stake in bathroom furniture company Royo Group. “Furniture is now a key product segment for us, and this [acquisition] lifts us into a different league,” says Dodds. “In retail, in particular, a very high percentage of new bathroom suites will now include furniture.” 

Roca will now locate its global bathroom furniture development centre in Valencia, after taking a 75% stake in the bathroom furniture firm, Royo Group

Also in January, the Group announced the purchase of a 37,000sq m sanitaryware plant in Brazil. Primarily geared towards supply of sanitaryware to Central and North American markets, Dodds also points out that it may free up some manufacturing capacity in Europe, which currently supplies some products to these territories. “As a group it gives us more muscle and more flexibility to cope with demand globally,” he says.

Roca Group’s newly acquired sanitaryware plant in Brazil, where it already owns 11 factories

Under its generalist mass market brand Roca and luxury brand Laufen, the UK group divides its sales between retail (about 50%), new builds (about 25%) and non-housing, including hotels and offices (about 25%). “We think the overall bathroom market was probably 20% down for the year [on 2019], bearing in mind the non-housing market has more or less disappeared,” explains Dodds. And Roca UK’s performance? “We haven’t grown on 2019, but we have out-performed the market,” he says.

One of six new baths from Laufen, the Verbana, made from solid surface Sentec in a matt finish

Tags: interview, features, roca group, alan dodds, roca

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