Irish shower enclosure specialist Merlyn has extended its Lifetime Guarantee and introduced it across all of its products, effective from February 2025. Merlyn says the move, which it describes as ‘bold’, reinforces its commitment to quality and durability and provides trade partners, installers and consumers with confidence and peace of mind. It is backed up by an experienced and dedicated after sales team and is part of Merlyn's ongoing commitment to innovation, excellence, and supporting all customers with exceptional customer experiences.
Kathy Egan, customer experience director at Merlyn, said: "At Merlyn, quality and service is more than a promise, it’s our guarantee. By extending our Lifetime Guarantee to all products, we’re setting a new benchmark in the industry, giving our partners a powerful selling advantage and our customers an enduring assurance of reliability, service and trust.”
Merlyn, which has a 4.9*Trust Pilot score, recently received recognition for its customer experience team after winning the CCMA award for Customer Services Centre of the Year.
