Kitchen manufacturer Omega PLC says it has demonstrated its commitment to the contracts market with a substantial investment in the home developer experience, new showroom displays, managerial structure, and customer service infrastructure.
The British business says it has invested millions to secure raw materials pre-Brexit and boasts a state-of-the-art warehouse and production facility with further investment into manufacturing and logistics to guarantee a robust domestic supply chain and on time delivery.
Omega PLC sales director John Cahill said: “Excellence in customer service is what achieves long-term customer relationships. I am proud of the investment and infrastructure we have in place. Omega cabinets and kitchens are made to last, and the Omega product guarantee will assure customers that they’re made to be lived in and enjoyed. Quality guarantees such as this, as well as the widest range of kitchens, consistently on time deliveries, and excellent customer service from design to installation, means that Omega ticks the box at every point to ensure our customers are 100% satisfied.”
This year the company has also invested over £500k into the 13,000sq ft showroom. The showroom boasts over 60 full kitchen displays, and unique Inspire Zones which present real home settings including a full working kitchen, living, dining and workspace area all made solely from kitchen cabinetry.
With sustainability being an integral consideration to consumer purchasing decisions the business is now prioritising investment in this field.
Omega PLC CEO Simon Barber said: “In 2018, Omega invested £20million back into the business with a focus on our future sustainability and corporate social responsibility goals. We created a best-in-class manufacturing and support centre offering the best kitchens in the UK with an underlying foundation to achieve a brighter future for our people, partners, and the planet. We support UN Sustainable Development Goals which we have integrated into our business practice.”