Richard Hibbert – What to expect from this year's KBSA KBB Industry Conference

KBSA chair Richard Hibbert reveals what makes this year's conference – taking place from 30th September to 1st October at The Belfry, West Midlands – essential for independent retailers navigating today's challenging business landscape.

Q: What are you most personally excited about this year's programme – and why?
A: I’m particularly looking forward to having George Clarke live on stage with Emma Crosby. George is not just a well-known figure in the industry but a genuine household name with extensive knowledge and experience of all things build and design. As one of the most recognisable faces in UK property and design, George brings a wealth of experience and passion to the KBSA stage. Known for his inspirational TV shows such as The Restoration Man, George Clarke's Amazing Spaces and Old House New Home, George has transformed the way Britain thinks about homes. His deep knowledge of architecture, his commitment to thoughtful design and his approachable, human-centred perspective promise to make his appearance a conference highlight.

Emma Crosby will be facilitating the entire day's programme, bringing her trademark insight and sharp journalistic style to what promises to be a compelling conversation. With her impressive background presenting Channel 5's flagship news programme, plus regular appearances on LBC Radio, Sky News and CNBC, Emma is perfectly positioned to explore George's design philosophy, career journey and views on the future of the KBB sector.

Q: How are you ensuring the event supports retailers navigating major industry shifts, such as AI, sustainability or supply chain volatility?
A: Networking is key to addressing these challenges. When retailers from across the country come together, they can openly discuss their business ‘pain points’ and collaborate on overcoming these obstacles. It's equally valuable for them to share their successes and learn from each other's experiences.

The conference creates an environment where independent retailers can step back from day-to-day operations and engage with the bigger picture. Whether they're grappling with new technologies, sustainability requirements or supply chain disruptions, the collective knowledge and experience in the room provides invaluable support and practical solutions.

Q: What role do you believe the KBSA plays in shaping the next generation of retail leaders?
A: This is particularly relevant given that many of our members are family-run businesses. We're increasingly seeing the next generation taking over or playing bigger roles within these businesses. The conference provides an ideal platform for knowledge transfer and leadership development. These emerging leaders bring fresh perspectives and digital-native approaches, while learning from the experience and wisdom of established industry figures. The KBSA serves as a bridge between generations, ensuring the independent KBB sector continues to thrive and evolve while maintaining its core values of quality craftsmanship and personal service.

Q: Do you see a shift in the types of retailers attending – new entrants, digital-first or family-run?
A: We continue to see strong representation from family businesses – husbands and wives often attend together. What's particularly encouraging is that we're seeing these businesses bring more of their teams and designers with them. Once they've experienced the conference's value, they recognise the benefit of including their staff in future events. This expansion reflects the KBSA Conference's growing reputation as an essential professional development opportunity. It's not just about the business owners anymore; it's about developing entire teams and building capability across the organisation.

Q: What will retailers be able to learn from attending the event and how will it help them grow their business?
A: It's really a chance to hit reset – something that's often hard to come by for independent retailers. When you're deep in the day-to-day of running a showroom and juggling personal responsibilities, there's rarely time to step back and reflect on the bigger picture. This event provides that essential breathing space. Through insightful talks and peer-led discussions, attendees will gain tangible ideas they can immediately apply to their businesses – whether around customer experience, marketing, leadership or navigating industry change. But just as importantly, it's about connection. Hearing from others in similar situations, sharing challenges and realising you're not alone can be incredibly powerful. Our hope is that every retailer leaves not just with useful takeaways, but with renewed confidence, energy and a sense of community that lasts well beyond the event itself.

Q: How do you plan to build on this year's KBB Industry Conference for future years?
A: We're constantly seeking ways to improve and ensure the conference remains perfectly tailored to the needs of independent KBB retailers. Post-event feedback is crucial – we listen carefully to what delegates tell us so we can continue developing it for both members and non-members. The industry is evolving rapidly, and our conference must evolve with it while maintaining the core elements that make it valuable: genuine networking opportunities, practical insights and the chance for retailers to gain a fresh perspective on their businesses.

Register your interest for the KBSA KBB Industry Conference 2025 HERE to secure your place.