Mark Phelan has joined Moores as head of customer experience – a newly created role that sits within the senior management team. Mark’s primary objective is to help Moores continue their journey of delivering exceptional customer service.
Mark has had a career working across varied sectors including financial services, the hairdressing industry, global distribution, and housebuilding, with excellent customer service remaining a constant throughout. Mark said: “I am passionate about customer experience and am excited to be joining Moores: a company with massive future potential. I look forward to supporting the business in delivering even better 'best in class' customer service that really differentiates us from the competition.”
Steve Parkin, CEO of Moores, said: “As we continue to grow, our focus remains on our customers and continuing to exceed their expectations. The secret to our success has always been our people and investing in a great team. To that end, I am delighted to welcome Mark Phelan to the company and am looking forward to seeing the new directions his contributions will take us in.”