Fisher & Paykel has appointed Dan Jackson as its new head of customer experience in the UK.
In his role, Dan will be responsible for driving forwards the strategy, planning and execution of Fisher & Paykel’s overall customer experience goals in the UK, promoting excellence and cementing the brands position as a leader in the luxury appliances sector.
Dan has a knowledgeable and enterprising industry-relevant background, first entering the domestic appliance servicing industry in 2012 as an apprentice at Birmingham College while employed by electrical retailer Currys.
Dan made observations on areas for improvement during his time as a field service engineer repairing a large mixture of appliance brands, sparking a desire to work for a company with strong support for ‘Non-Manufacture’ engineers. This led him to create a trade-only technical forum for all domestic appliance engineers alike. This was a great platform to share both technical and trade information, and today it has thousands of active users daily.