Manufacturer and distributor Häfele UK has launched a new suite of services designed to add value to its customers’ businesses from concept through to installation and beyond.
Service+ aims to provide help and expertise across four key elements: planning, design, customisation and pre- and post-sale support to help its customers be more productive and efficient.
Service+ Knowledge connects customers with Häfele employees who can offer support with specialist product and industry knowledge while Service+ Planning provides advice during the design stage. Technical experts will create personalised recommendations for customers’ briefs, along with a ready-to-order parts lists, installation advice and instructions to help streamline the process.
Service+ Customised offers a wider range of custom manufactured solutions and online estimating for certain products meaning pricing can be obtained out of hours. Service+ Assist provides ongoing technical support pre- and post-sale, including repairs, maintenance and advice, with a 24-hour support line available on some product ranges and on-the-ground support during business hours. Through Service+ Assist, customers can get help with showroom or installation demonstrations or offer after sales support and peace of mind to purchasers.
Sam Melling, Service+ project head at Häfele UK, said: “Through Service+, we want to offer the extra pair of hands so many of our customers desperately need and give ways to increase their productivity and efficiency further. As well as creating a suite of new services which are our investment into our customers’ success, Service+ is also a promise to continually develop our support, with fresh ideas that are always in line with our customers’ needs.
“To us, being part of our customers’ teams means one thing – making their lives easier and we are looking forward to seeing how the industry utilises Service+ to their advantage.”