Caple highlights Caple Care initiative for 'better after-service'

Consumers can benefit from a free 2-year Caple appliance guarantee on parts and labour and they should make full use of extended guarantees and warranties for peace of mind, according to Caple’s customer service manager Natasha Paterson. All guarantees and warranties come under the Caple Care umbrella; an in-house initiative set up by Caple’s Service department.
 
Paterson said: “Caple Care helps us to review and evaluate enquiries more effectively for faster decision-making and better after-service. If a customer ever experiences any problems with an appliance and they need help, or we need to contact them, this speeds up the process. Caple created their free 2-year guarantee to give customers confidence in the appliance purchasing process. All guarantees and warranties have been designed to protect the consumer and demonstrate the quality of Caple’s high-performance products and customer service.”
 
When customers come towards the end of their 2-year guarantee, they can extend this to a 5-year warranty for a one-off payment or a manageable monthly fee. And, if a consumer has not registered their appliance, Caple offers an out-of-guarantee repair and protect option for a fixed fee. Benefits include the arrangement of a service call (including parts and labour) or a discounted product (terms and conditions apply) up to six years after the initial purchase date. Natasha added: “In the unlikely event of an issue developing, we will resolve it.”