Bathroom supplier HiB has invested in expanding its operations department to support the ongoing growth of the business.
As part of the company’s development strategy, a new 300sq m loading area has been installed at its Inspire House distribution site in Tamworth, to facilitate the increase in orders and improve productivity. HiB says that the new extension and loading space will allow it to increase stock capacity and support a growing fleet of delivery vehicles, which transport products across the company’s network of partners.
Neil Berry, operations director for HiB, said: “The installation of a new loading area has been key in helping us manage the fantastic growth we have seen over the past few years. The additional space will allow us to continue the development of the operations department, giving us the opportunity to increase our stock and parts capacity as well as more space to manage deliveries. This means that we will be able to increase our capacity on the whole and offer an even more effective service to our customers.”
The new semi-permanent structure is the latest in a series of investments the company has made to enhance operations and customer experience. HiB has also introduced a new customer experience support system and management software to offer advanced communication and administration.
Speaking about HiB’s strategy for growth, MD Robert Ginsberg said: “Offering our customers the very best possible service is incredibly important to us at HiB. By investing in the right infrastructure, we can ensure that we are able to manage increasing orders while still offering a high level of customer experience and efficiency from across our departments. The new extension is the next stage in our development plans and I am sure it will make a significant difference to our operations department in the coming months and years.”
For more information about HiB, visit www.hib.co.uk.
Pictured are work space and installations manager Tony Masters, left, and operations director Neil Berry, right.