Premium surface specialist Caesarstone has announced the appointment of Aisling Murrihy as the new head of customer service for the UK and ROI. This pivotal role underscores the company’s unwavering commitment to delivering exceptional customer service.
Aisling brings over 2 decades of experience to Caesarstone, having worked with leading brands across various sectors, from Hermès and Anya Hindmarch to Agent Provocateur and Selfridges. Most recently, Aisling led customer service teams in the beauty and skincare market at L’Oréal, Medik8, and Charlotte Tilbury. Aisling’s passion for design, cultivated during her roles at the John Lewis Partnership, Apple, and sofa company Snug, aligns with Caesarstone’s vision of providing premium service alongside its recognised premium products.
Edward Smith, MD at Caesarstone UK and ROI, expressed his enthusiasm about this strategic move, stating: “Aisling’s appointment as Caesarstone UK and ROI’s first head of customer service is a critical step in our strategy to enhance customer satisfaction and service excellence. Over the past few months, we have made significant strides to ensure exceptional customer experiences, including new appointments in our retail, trade and housebuilder divisions, improvements in logistics and operations, and the implementation of new service solutions. Introducing a head of customer service is the latest move in our ongoing dedication to ensuring our customers receive the best possible care.”
He added: “Aisling’s extensive background and proven track record in leading customer service teams at luxury brands will be invaluable as we continue to grow and innovate in the UK and ROI market.”
Jonathan Stanley, VP of marketing & customer service at Caesarstone UK and ROI: “I am delighted to welcome Aisling to the team and she brings with her fantastic experience and knowledge. Recent customer feedback confirms that we enjoy a solid reputation for having premium products. Aisling’s arrival will help us ensure that we have a premium service proposition to match."
