Kilkenny-based shower enclosure company Merlyn Showering has won the prestigious Customer Services Centre of the Year (Small) award at the 2024 CCMA Awards. This marks the third time Merlyn has earned this accolade, showcasing its dedication to excellence in customer service.
Merlyn has built its business on the ethos: “To deliver on everything we promise to our customers.” The CMMA judges noted that this mantra is not just a slogan, but a driving force that ensures Merlyn’s 34-person-strong customer service team consistently puts the customer at the heart of everything they do. They also noted that the company demonstrates an integrated approach to serving customers, with collaboration between all departments ensuring that customer needs are not only met but exceeded. The impressive results in key metrics clearly demonstrated the strategic value of this operation to the overall business.
Kathy Egan, customer experience director at Merlyn Showering, said: “Winning this award for 2024 reflects the continuous high-performing results of this team but above all its passion and commitment to delivering solutions every day to all Merlyn customers. At Merlyn, we believe that a great product deserves an equally great experience, and our customer experience team embodies that philosophy by consistently achieving high-performing results. This recognition is an award for everything we stand for as a company.”
