Lakes promotes apprentice Katie Harris to role of customer service advisor

Shower enclosure brand Lakes Showering Spaces has appointed apprentice Katie Harris as a customer service advisor, strengthening its Customer Services team while promoting development for young apprentices in the KBB sector.

Katie, who joined the Lakes team during National Apprenticeship Week in 2024, has seen her career flourish since, gaining hands-on experience across various departments and recently passing her Customer Service Practitioner Level 2 Apprenticeship with a Distinction. She is now looking to enrol on a Business Administration Level 3 course at Gloucester College in order to continue her training and progress alongside her role at Lakes.

Lakes prides itself on investing in new talent and fostering young careers. As the Government looks to reduce the skills gap in the KBB sector by creating 120,000 new apprenticeships by 2029, Lakes says it strives to lead by example by offering real opportunities for personal and industry growth and support to apprentices.

Tracey Boulton, head of customer experience at Lakes, said: “We are so proud of Katie for this fantastic achievement and her hard work and dedication. Katie’s journey is an excellent example of how apprenticeships are great ways for companies to help young people get into rewarding careers, while nurturing and retaining real talent. It’s been a pleasure to support Katie since she joined us as an apprentice, and we are very excited to see her grow personally and professionally with the Lakes team.”