It's official – a shopping centre in Wales has the best public loos in the UK

A shopping centre in Wales – St David’s Dewi Sant in Cardiff – has been judged to have the best public ‘loos’ in the UK as winners of this year’s Loo of the Year Awards have been announced. Sixteen companies and individuals are flush with success today after receiving trophies at the annual awards which took place at the National Motorcycle Museum in Solihull.

More than 1,500 businesses from across the UK entered the annual awards to have their ‘away-from home’ washrooms and toilet facilities judged by a team of independent inspectors. 

St David’s Dewi Sant is a shopping centre which was part of a huge project to redevelop an underused area in Cardiff at its southern end. Its facilities are run by a small team who work for Mitie, a facilities management and professional services company. The centre took the national title from all 1,500 entries. The team won because they scored the highest of all entrants across the 101 criteria the independent inspectors use when assessing facilties.

Mathew West, cleaning & environmental manager, pictured collecting the trophy on behalf of his team, said: “We’re overwhelmed. We’re a small team and we take great pride in our work and we are thrilled to win this trophy in such prestigious company. We believe taking the time to ensure our toilet facilities are outstanding is part of excellent customer service and means many people are confident to keep coming back to shop in the centre. Our footfall across the year is around 30 million so we are kept very busy.”